Thomas Brand

Roxbury, Massachusetts 02120
Phone: 617–858–1212
E-mail: thomasbrand@mac.com
Website: eggfreckles.net

OBJECTIVE:

To lead a small team or work independently providing the best Mac/PC support for a forwarding looking company of smart individuals looking to make a difference.

WORK EXPERIENCE:

PACS Analyst | October 2010 - present
Applications Support Specialist | October 2005 - October 2010
Children’s Hospital Boston | 02115, Boston, MA

• Provides direct Mac and PC support for the department of Radiology across multiple remote locations.
• Leads the deployment of software and workstation imaging.
• Coordinates the training of new applications and workflows
• Manages and maps the inventory of all Radiology computer assets.
• Controls high profile vendor contracts with HP, Apple & AT&T.
• Integrates Macs and PCs on a Microsoft Active Directory network.
• Administers a Mac OS X Server used for NetBoot imaging.
• Introduced client side operating system virtualization.
• Deploys and manages a fleet of smartphones from multiple vendors.
• Assists with the configuration and maintenance of PACS servers.
• Instituted a department wide backup policy that allows users to retrieve previous versions of their own files independently.
• Supervised the Apple sponsored iPhone Enterprise beta program at Children’s Hospital Boston.

Lead Mac Genius | June 2003 - December 2006
Apple Inc. | Newton, MA

• Trained a new team of Mac Genius from the ground up to reverse an overwhelming amount of backlogged repairs.
• Lead the daily operation of the “Genius Bar”, a first come, first serve walk-in help desk available to all Apple customers.
• Managed multiple customer requests simultaneously while quickly and accurately diagnosing problems, ordering parts, and repairing Apple hardware and software.
• Taught instructional classes for customers in both the areas of Mac OS X, and Adobe creative software.
• Upgraded the store’s in-house computers including POS servers, and networking infrastructure with the latest software and hardware configurations dictated by Apple.

Computer Lab Technician | September 2002 - June 2004
Mount Ida College | Newton, MA

• Setup, deployed, and maintained computers across the Mount Ida Campus while answering user’s questions and resolving support issues.
• Devised an Apple NetBoot strategy for imaging 64 Macintosh computers with specific software configurations tailored to meet individual curriculums and license restrictions.
• Oversaw the institution wide migration from Mac OS 9 to Mac OS X including the purchase of two new Power Mac G5 computer labs.
• Deployed a Mac OS X Server on available hardware for the purpose of NetBooting, license key distribution, and roaming Home profiles.
• Provided printing instruction and postscript preflight services for students using Epson 2200 and 1280 large-format inkjet printers.
• Performed routine repairs on both Macs and PCs the Mount Ida Campus.

EDUCATION:

Mount Ida College | Newton, MA
Completed coursework in graphic design, photography, and the arts.
- no degree received

CERTIFICATIONS:

• Apple Certified Desktop Technician 10 2005
• Apple Certified Portable Technician 10 2005
• Apple Certified System Administrator 11 2005
• Apple Certified Help Desk Specialist 10 2005
• Marathon Runner
• Eagle Scout

References available upon request.

Download this Resumé as a PDF.