OBJECTIVE
Looking for a forward facing career opportunity where I can remain competitive and contribute my expertise as an Apple Specialist.
Skills
- Advanced Mac OS, Windows, Parallels, & VMware client deployment
- NetBoot multicasting
- Active Directory integration
- Adobe Illustrator, InDesign, Photoshop, & QuarkXpress instruction
- ColorSync, PDF, and PostScript workflows
- XHTML, CSS, and accessibility experience
Certifications:
- Apple Certified Help Desk Specialist
- Apple Certified Desktop Technician
- Apple Certified Portable Technician
- Apple Certified System Administrator
- Eagle Scout
Applications Support Specialist
October 2005 - present
Children’s Hospital Boston | 02115, Boston, MA
Provides direct Mac and PC support for the Radiology Department including the mass deployment of Radiology workstations, the introduction of specialized applications, and the management of high profile IT contracts.
- Provides support for physician’s at five remote locations, or across the globe while traveling.
- Pioneers the use of low level hard disk cloning to duplicate the Children’s Radiology Workstation platform across more than 500 concurrent PCs.
- Integrates Macs on a Microsoft Active Directory managed network with the goal of tighter integration and seamless services across platforms.
- Cuts deployment and maintenance costs by developing a Radiology Virtual Machine standard for use on both Macs and PCs.
- Instituted a department wide backup policy that allows users to retrieve previous versions of their own files independently.
- Integrated the iPhone into Children’s Hospital as the project lead for Apple’s sponsored iPhone enterprise beta program.
- Negotiates contracts with principal technology suppliers including AT&T, Adobe, Apple, CDW‑G, HP, Parallels, and Sprint.
Lead Mac Genius
June 2003 - December 2006
Apple Inc. | Newton, MA
Trained and lead a team of five Mac Genius at a extremely competitive Apple retail location outside of Boston. Grew my team from the ground up to service a never ending line of customer support issues and computer repairs.
- Trained a new team of five Mac Genius from the ground up to reverse an overwhelming amount of backlogged repairs and customer support issues.
- Managed multiple customer requests simultaneously while quickly and accurately diagnosing problems, ordering parts, and repairing Apple hardware and software.
- Lead instructional classes for customers in both the area’s of Mac OS X, and Adobe creative software.
- Upgraded the store’s computers including POS, back-of-house, servers and networking infrastructure with the latest software and hardware configurations dictated by Apple.
Computer Lab Technician
September 2002 - June 2004
Mount Ida College | Newton, MA
Setup, deployed, and maintained computers across the Mount Ida Campus while answering user’s questions and aiding in support issues.
- Devised an Apple NetBoot strategy for imaging 64 Macintosh computers with software configurations tailored to meet individual curriculum needs and license restrictions.
- Oversaw the institution wide migration from Mac OS 9 to Mac OS X including the purchase of two new Power Mac G5 computer labs.
- Deployed a Mac OS X server on available hardware for the purpose of NetBooting, license key administration, and roaming Home profiles.
- Provided printing instruction and postscript preflight services for students using Epson 2200 and 1280 inkjet printers.
- Performed routine repairs on both Macs and PCs across multiple computer labs.
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